Welcome to Thrive

THRIVE is a collaborative platform of conventional, integrative, & functional medicine practitioners coming together in one setting to provide personalized healthcare to clients.
Working Hours
Monday - Friday 8:00AM - 5:00PM EST


M - Th 8a - 5p, F 8a - 4p, Sa 10a - 1p, Su - Closed


6401 Carnegie Blvd, Suite 2A, Charlotte, NC 28211


New Patients

Thrive Carolinas / New Patients

Are you interested in becoming a patient? Follow these three simple steps to get started and we’ll help with the rest!

Step 1 – Fill out the contact information below. Within 24 hours, you will receive a welcome email with a link to register your Power2Patient Portal. Please make sure you are familiar with our insurance policy. 
Step 2 – Register and complete the medical questionnaire located in your Power2Patient portal (You will receive an email with a link to this questionnaire). This information is very important for your appointment.
Step 3 – Please call our office to schedule your appointment. To send medical records, email to records@thrivecarolinas.com or fax to 877-818-9004.

Our Insurance Policy

Thrive is an out-of-network provider, which means we do not accept insurance. You can expect to pay a fee for service. As a courtesy, we will provide you with an itemized receipt with diagnosis codes if you would like to submit to your insurance company. We cannot guarantee reimbursement.

When scheduling your appointment, we will be happy to provide you with expected costs as well as procedures for lab work.

Thrive offers both membership and à la carte pricing for appointments. Please call our office for details.

Claim Filing and Reimbursement

Within 48 hours of your visit, an itemized copy of your receipt containing diagnosis codes will be uploaded to your patient portal. This receipt can be used to file with your insurance if you choose to do so. Receipts are located in the documents folder of your Power2Patient portal.

Assistance with Out-Of-Network Claims (excluding Medicare)

If you would like to file a claim for your physician’s visit, Thrive offers an all-inclusive service through Personal Touch Medical Claims.* Services include:

  • filing and resubmitting claims
  • reviewing denials and rejections
  • serving as intermediary between patient and insurance company

*Service does not include filing for labs or specialty testing.

Fees and Contact Information

  • Service Fee: $8 per claim. If you have more than two dates of service per month, your fee will be a total of $10. All payments go directly to PTMC.
  • Contact Information: Tangula Shipman – email: ptmclaims@gmail.com, phone: (704) 576-9982

If you are interested in this service from PTMC, here is a step by step guide:

  1. Send a brief email to ptmclaims@gmail.com, subject line, ‘Claims Submission’, as soon as possible.
  2. Include in the email (1) a copy of the completed PTMC insurance form provided to you at check-out from your visit. This form is also located below. (2) a copy of your insurance card, front and back (3) a copy of your itemized receipt, which is located in the documents folder of your Power2Patient portal. This will be extremely helpful in keeping denials and rejections at minimum.
  3. If you desire to have an explanation of your medical out-of-network benefits, please confirm this in your email. There is NO contract, simply a claims submission and financial agreement regarding the above fee. Please refer to the insurance form.

Thrive is not responsible for claims or filing. All questions should be directed to Personal Touch Medical Claims.