Patient Messaging Policy for Thrive Center for Personalized Healthcare and Wellness
Effective July 1, 2023
At Thrive, we are committed to caring for our patients in a timely, effective, and caring manner. This requires many channels of communication. The messaging feature of your Power2Patient portal is an excellent way to check in with your physician between appointments. However, crafting responses regarding new symptoms or issues related to patient care requires time and skill.
Beginning on 7/1/23, if a response from your provider requires medical expertise or advice, and more than a brief response, you may be charged a $25.00 fee.
Messaging is included in the Thriver membership at no additional charge.
Your provider will determine if a reply to your message should be billed. If so, your method of payment on file will be charged, and a receipt will be made available in the documents folder of your portal. If no payment method is on file, a team member will contact you. Messaging that may be billed can include:
- Changes to medications
- New symptoms
- Changes to a long-term condition
- Check-ups on a long-term condition care
- Requests to complete medical forms
- Review of labs and imaging reports ordered by outside providers
- Inquiries about health concerns of non-patients (friends, family members, etc.)
Messages about scheduling appointments, prescription refills, checking in about follow-up care after a procedure, or giving brief updates to a provider remain complimentary. Please send any clinical questions through the portal to the Nursing Triage account. Replies to messages can be expected within 48 business hours.