Some important reminders regarding the new electronic medical records platform:

• We are using Athena exclusively to communicate with patients, record care summaries, etc. If you need to send a message to our staff or your provider, please do so in Athena.
• If you are having trouble accessing any of your information, please let us know! Send an email to info@thrivecarolinas.com.

If you have an upcoming appointment, please look out for an email to register your Athena portal. A few days before your appointment, you will receive a reminder to complete online check-in. This will allow you to confirm that your information is correct or request any changes to your demographics, current medications, etc.

If you do not have an upcoming appointment but would like to register your portal, please email info@thrivecarolinas.com, or call our office. We will be happy to send you the registration email so you can log in to your Athena portal whenever you choose. The registration email is required to complete registration.

If you see another provider who also uses Athena (Tryon Medical, for example), you may have already registered an Athena portal. If that is the case, send a requst to Lee Anne or call our front desk for the registration link. Follow that link and use the ‘Forgot Password’ link to reset your password and add Thrive to your Athena profile.

If you have any questions or need assistance with the new system, our team is available to help. Please don’t hesitate to contact us with any questions or concerns. Thank you for your continued trust and support as we improve our services to serve your healthcare needs better.